Legal

Terms and Conditions

Welcome to Mashahear ("Platform," "we," "us," or "our"). These Terms apply to all visitors, Users, and Talent registered on the Platform.

Website

mashahear.com

1. Introduction

Welcome to Mashahear ("Platform," "we," "us," or "our"). Mashahear is an online marketplace that connects fans ("Users," "Buyers," or "you") with celebrities, public figures, and content creators ("Talent," "Celebrities," or "Creators") for personalized video messages, direct messages, and other digital content ("Content").

By accessing or using the Platform, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Platform.

These Terms apply to all visitors, Users, and Talent registered on the Platform.

2. Definitions

"Platform" — The Mashahear website, mobile applications, and all related services.

"User" or "Buyer" — Any individual who creates an account to browse, order, or receive Content from Talent.

"Talent" or "Celebrity" — Any individual who registers on the Platform to create and deliver personalized Content in exchange for compensation.

"Content" — Personalized video messages, audio messages, direct messages, or any other digital content created by Talent through the Platform.

"Order" or "Request" — A Buyer’s submission of a request for personalized Content from a specific Talent, including all instructions, occasion details, and payment.

"Service Fee" — The commission retained by Mashahear from each completed transaction.

"Booking Price" — The total amount paid by the Buyer for an Order, as set by the Talent and displayed on their profile.

Section A: Terms for Users (Fans / Buyers)

3. Account Registration

3.1. To place an Order, you must create an account by providing accurate and complete information, including your name, email address, and a secure password.

3.2. You must be at least 18 years of age to create an account. If you are between 13 and 17 years old, you may use the Platform only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

3.3. You are responsible for maintaining the confidentiality of your account credentials. You are fully responsible for all activities that occur under your account.

3.4. You agree to notify us immediately at support@mashahear.com if you suspect any unauthorized use of your account.

4. Placing Orders

4.1. When placing an Order, you must provide clear and accurate instructions, including:

The recipient’s name (or your own name if the video is for yourself)
The occasion or purpose of the video
Any specific message or details you want the Talent to include
The pronunciation of any names, if necessary

4.2. You acknowledge that Talent fulfill Orders based on the instructions you provide. Mashahear is not responsible for errors resulting from inaccurate or incomplete instructions.

4.3. Orders are subject to acceptance by the Talent. Placing an Order does not guarantee that the Talent will fulfill it.

4.4. Talent are independent contractors and not employees, agents, or representatives of Mashahear. We do not control the content, quality, timing, or manner in which Talent fulfill Orders.

5. Pricing and Payment

5.1. The Booking Price for each Talent is displayed on their profile page. All prices are listed in Egyptian Pounds (EGP) unless otherwise stated.

5.2. Payment is collected at the time of placing the Order. Your payment method will be charged the full Booking Price immediately upon submission.

5.3. Payment processing is handled by third-party payment providers. By making a payment, you agree to the terms of the applicable payment provider.

5.4. Mashahear does not store your full payment card details. All payment information is processed securely through our payment partners.

6. Order Fulfillment and Delivery

6.1. Once an Order is placed, the Talent will have a specified response window (displayed on their profile) to fulfill the request.

6.2. If the Talent fails to fulfill the Order within the specified timeframe, the Order will be automatically cancelled and you will receive a full refund.

6.3. Completed Content will be delivered to you through the Platform. You will receive a notification via email and/or the Platform when your Content is ready.

6.4. You are responsible for downloading and saving your Content. While Mashahear endeavors to keep Content accessible on the Platform, we do not guarantee indefinite storage.

7. Refund Policy

7.1. Full Refund — Unfulfilled Orders: If a Talent does not complete your Order within the specified response window, you will receive a full refund automatically.

7.2. Full Refund — Talent Declines: If a Talent declines your Order for any reason, you will receive a full refund.

7.3. Refund Request — Quality Issues: If the delivered Content does not reasonably match the instructions provided in your Order (e.g., wrong recipient name, wrong occasion), you may submit a refund request within 72 hours of delivery. Each request will be reviewed by our team on a case-by-case basis.

7.4. No Refund — Subjective Dissatisfaction: Refunds will not be issued solely because you are dissatisfied with the Talent’s style, personality, energy level, video length, or creative interpretation, provided the Content reasonably addresses the instructions in your Order.

7.5. No Refund — Completed and Accurate Orders: Once Content has been delivered and it reasonably matches your Order instructions, the transaction is considered complete and is non-refundable.

7.6. Refund requests must be submitted to support@mashahear.com within 72 hours of Content delivery. Requests submitted after this window may not be honored.

7.7. Approved refunds will be processed within 7–14 business days and returned to the original payment method.

8. Content Usage Rights (For Buyers)

8.1. Personal Use License: Upon receiving your Content, you are granted a non-exclusive, non-transferable, worldwide license to use the Content for personal, non-commercial purposes. This includes:

Viewing and sharing the Content with family and friends
Posting the Content on your personal social media accounts
Using the Content at private events and celebrations

8.2. Commercial Use Prohibited: You may NOT use the Content for any commercial purpose without obtaining a separate commercial license. Commercial use includes but is not limited to:

Advertising, marketing, or promotional materials
Resale or redistribution for profit
Use in any product, service, or media sold to third parties
Use as a brand endorsement or testimonial in commercial settings

8.3. Modifications: You may not edit, alter, manipulate, or create derivative works from the Content in any way that misrepresents the Talent’s words, views, or likeness, or that could be considered defamatory, misleading, or harmful.

8.4. Attribution: When sharing Content publicly, you are encouraged (but not required) to credit Mashahear (e.g., "via @mashahear").

8.5. Business Orders: If you place an Order under the "For Business" category, a separate commercial license agreement will apply. Contact business@mashahear.com for details.

9. User Conduct

9.1. You agree NOT to:

Submit Orders containing obscene, hateful, threatening, discriminatory, or illegal content
Request Content that promotes violence, self-harm, harassment, or illegal activities
Request Content that infringes on any third party’s intellectual property, privacy, or other rights
Impersonate another person when placing an Order
Use the Content to harass, bully, stalk, or intimidate any individual
Create deepfakes or AI-manipulated versions of the Content
Use automated systems, bots, or scripts to interact with the Platform
Attempt to bypass payment systems or exploit pricing errors
Share or distribute Content in a way that violates these Terms

9.2. Mashahear reserves the right to refuse, cancel, or remove any Order or Content that violates these Terms, without refund.

9.3. Repeated violations may result in permanent suspension of your account.

Section B: Terms for Talent (Celebrities / Creators)

10. Talent Registration and Eligibility

10.1. To join Mashahear as Talent, you must submit an application through the Platform or be invited by our team.

10.2. Mashahear reserves the right to approve or reject any Talent application at its sole discretion. We are not obligated to provide reasons for rejection.

10.3. By registering as Talent, you represent and warrant that:

You are at least 18 years of age
You have the legal right and authority to provide the services described herein
All information provided in your profile is accurate and not misleading
You have the right to use your name, likeness, and any content you create on the Platform
If you are represented by a manager or agency, you have obtained their consent to join the Platform

10.4. You are responsible for setting your own Booking Price. Mashahear may provide pricing recommendations but will not set prices on your behalf.

10.5. You must provide a valid payment method (bank account or mobile wallet) to receive payouts.

11. Content Creation Obligations

11.1. Fulfillment: You agree to fulfill Orders in a timely manner, within the response window displayed on your profile.

11.2. Quality Standards: All Content must meet the following minimum standards:

Clearly audible audio with minimal background noise
Reasonably good video quality and adequate lighting
The recipient’s name (as provided by the Buyer) must be mentioned
The occasion or purpose specified in the Order must be addressed
Content must be a minimum of 30 seconds in duration (unless otherwise agreed)
Content must be original and recorded specifically for the Order

11.3. Accuracy: You must make a reasonable effort to follow the Buyer’s instructions. If you cannot fulfill specific instructions, you should decline the Order rather than deliver Content that does not match the request.

11.4. Declining Orders: You may decline any Order for any reason, including but not limited to:

Instructions that conflict with your personal values or beliefs
Requests that are offensive, inappropriate, or make you uncomfortable
Inability to fulfill the Order within the required timeframe
Technical difficulties

11.5. Response Time: Failure to respond to Orders within your stated response window may result in automatic cancellation and negative impact on your profile visibility and ranking.

12. Talent Compensation and Payouts

12.1. Commission Structure: Mashahear retains a Service Fee (commission) from each completed transaction. The applicable commission rate will be communicated to you upon registration and may be updated with 30 days’ written notice.

12.2. Payout Schedule: Earnings from completed Orders will be paid out on a [weekly / bi-weekly / monthly] basis, subject to a minimum payout threshold of [amount] EGP.

12.3. Payout Method: Payments will be made to the bank account or mobile wallet registered in your Talent profile. You are responsible for ensuring your payment details are accurate and up to date.

12.4. Taxes: You are solely responsible for reporting and paying all applicable taxes on your earnings from the Platform. Mashahear does not withhold taxes on your behalf unless required by Egyptian law. You agree to comply with all applicable tax laws and regulations.

12.5. Disputed Transactions: If a Buyer requests a refund on a completed Order and the refund is approved by Mashahear, the corresponding earnings will be deducted from your balance or future payouts.

12.6. Chargebacks: If a chargeback is initiated by a Buyer’s bank or payment provider, Mashahear reserves the right to deduct the corresponding amount from your balance.

13. Talent Content Rights and Licensing

13.1. Ownership: You retain ownership of all Content you create through the Platform.

13.2. License to Mashahear: By creating Content through the Platform, you grant Mashahear a non-exclusive, worldwide, royalty-free, sublicensable license to:

Host, store, and deliver the Content to the Buyer
Use the Content (or excerpts thereof) for marketing, promotion, and advertising of the Platform, unless you opt out in writing
Display your name, likeness, profile photo, and bio on the Platform
Use your profile information for Platform promotion across social media and advertising channels

13.3. Opt-Out: You may opt out of having your Content used for promotional purposes by notifying us in writing at talent@mashahear.com. The opt-out will apply to future Content only and will not affect Content already used for promotion prior to the opt-out request.

13.4. License to Buyers: By fulfilling an Order, you grant the Buyer a personal-use license to the Content as described in Section 8.

14. Talent Conduct

14.1. You agree NOT to:

Create Content that is offensive, discriminatory, threatening, or illegal
Include nudity, sexually explicit material, or content inappropriate for minors in any Order that is not explicitly designated for adult audiences
Promote illegal substances, activities, or services in your Content
Solicit Buyers to transact outside of the Platform to avoid Service Fees
Share Buyers’ personal information with third parties
Misrepresent your identity, credentials, or affiliations
Use the Platform to promote or sell unrelated products or services
Engage in any activity that harms the reputation of the Platform or other Talent

14.2. Off-Platform Transactions: Attempting to redirect Buyers to complete transactions outside the Platform is a serious violation that may result in immediate account termination and forfeiture of any unpaid earnings.

14.3. Mashahear reserves the right to suspend or terminate your Talent account for violations of these Terms, with or without notice depending on the severity of the violation.

15. Talent Account Termination

15.1. Voluntary Termination: You may deactivate your Talent account at any time by contacting talent@mashahear.com. Upon deactivation:

All pending Orders will be cancelled and Buyers will be refunded
Any outstanding balance above the minimum payout threshold will be paid out within 30 days
Your profile will be removed from the Platform

15.2. Termination by Mashahear: We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Repeated failure to fulfill Orders within the response window
Consistently low-quality Content or poor Buyer reviews
Fraudulent or illegal activity
Extended inactivity (more than 6 months without fulfilling an Order)

15.3. Upon termination for cause, Mashahear reserves the right to withhold any unpaid earnings if the termination resulted from fraudulent activity or material breach of these Terms.

Section C: General Terms (Applicable to All Parties)

16. Intellectual Property

16.1. The Mashahear name, logo, branding, website design, and all associated intellectual property are owned by Mashahear and its licensors. You may not use our branding without prior written consent.

16.2. You may not copy, reproduce, modify, distribute, or create derivative works based on any part of the Platform without our express written permission.

17. Privacy

17.1. Your use of the Platform is also governed by our Privacy Policy, available at mashahear.com/privacy. By using the Platform, you consent to the collection, use, and processing of your data as described in the Privacy Policy.

17.2. We collect and process personal data in accordance with applicable Egyptian data protection laws and regulations.

18. Disclaimers

18.1. Platform Role: Mashahear is a marketplace that facilitates connections between Buyers and Talent. We are not a party to the transaction between Buyers and Talent. We do not guarantee the quality, accuracy, legality, or suitability of any Content created by Talent.

18.2. No Endorsement: The presence of any Talent on the Platform does not constitute an endorsement by Mashahear of that individual, their views, opinions, or Content.

18.3. "As Is" Basis: The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Platform’s reliability, availability, accuracy, or fitness for a particular purpose.

18.4. Third-Party Services: The Platform may integrate with or link to third-party services (payment processors, social media platforms, etc.). We are not responsible for the availability, content, or practices of these third-party services.

19. Limitation of Liability

19.1. To the maximum extent permitted by applicable law, Mashahear, its directors, employees, agents, and affiliates shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Any damages arising from the Content created by Talent
Any damages arising from unauthorized access to or alteration of your account
Service interruptions, technical failures, or data loss

19.2. Mashahear’s total aggregate liability for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount you have paid to Mashahear in the 12 months preceding the claim.

20. Indemnification

20.1. You agree to indemnify, defend, and hold harmless Mashahear, its directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from:

Your use of the Platform
Your violation of these Terms
Your violation of any applicable law or regulation
Any Content you create or submit through the Platform
Any dispute between a Buyer and Talent

21. Dispute Resolution

21.1. Between Buyers and Talent: Any disputes regarding Content quality, fulfillment, or other Order-related matters should first be reported to Mashahear at support@mashahear.com. We will review the dispute and make a determination, which shall be considered final and binding for the purposes of any Platform-related remedies (refunds, credits, etc.).

21.2. Between You and Mashahear: Any disputes arising from or relating to these Terms shall be resolved as follows:

Step 1: Contact us at legal@mashahear.com to attempt informal resolution within 30 days.
Step 2: If the dispute cannot be resolved informally, it shall be submitted to mediation under the rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA).
Step 3: If mediation fails, the dispute shall be resolved through binding arbitration in Cairo, Egypt, in accordance with Egyptian law.

22. Governing Law

22.1. These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions.

22.2. Any legal action arising from these Terms shall be brought exclusively in the competent courts of Cairo, Egypt.

23. Modifications to Terms

23.1. Mashahear reserves the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on the Platform with a new "Last Updated" date
Sending an email notification to the address associated with your account

23.2. Your continued use of the Platform after the effective date of any modifications constitutes your acceptance of the updated Terms.

23.3. If you do not agree with the updated Terms, you must stop using the Platform and close your account.

24. General Provisions

24.1. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

24.2. Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

24.3. Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Mashahear may assign its rights and obligations without restriction.

24.4. Entire Agreement: These Terms, together with the Privacy Policy and any additional agreements you enter into with Mashahear, constitute the entire agreement between you and Mashahear regarding the Platform.

24.5. Force Majeure: Mashahear shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, internet outages, or power failures.

24.6. Language: These Terms are drafted in English. If translated into Arabic or any other language, the English version shall prevail in the event of any inconsistency.

25. Contact Information

For questions, concerns, or complaints regarding these Terms:

General Support: support@mashahear.com

Talent Support: talent@mashahear.com

Business Inquiries: business@mashahear.com

Legal: legal@mashahear.com

Address: [Insert registered business address, Cairo, Egypt]

Acknowledgment

By using Mashahear, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.